Shipments and returns

Online orders will be assigned to one of our sales reps, who will determine shipping charges and gather any other important information you might need. You will then be contacted by e-mail and/or by phone within one business day with the final details of your order.

At this time, you will have the opportunity to approve or cancel the order. If we do not hear from you within 3 business days, your order will be automatically approved and processed. Once your order is processed, our standard return policy will apply on any returns.

Most items are ready to ship the next business day. Some items are made to order or drop ship directly from the manufacturer and can take 1 to 2 weeks for delivery.

Arengka Agung ship overseas. We can ship your order to anywhere . You will be responsible for freight, customs duties and any local taxes or other fees that may apply.

Damaged Items

Customer is responsible for inspection of merchandise prior to signing receipt from carrier. If there is any visible damage to items upon receipt, customer must refuse shipment and contact Arengka Agung immediately. If concealed damage is discovered after unpacking, customer must contact Arengka Agung immediately.

In either case, customer must contact our office within 1 business day. Failure to comply with these terms will make customer solely responsible for any losses due to damage caused in transit.


No returns or exchanges on custom orders. Because stainless steel products are made to order, all sales of stainless steel are final. All sales of beds and mattresses are final.

All returns must be processed within 30 days of delivery date. The customer is responsible for return shipping and a restocking fee of 25% or $50.00, whichever is greater. After 30 days, we will not accept returns, but we will exchange or repair any defective products that are still under warranty.


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